Damp
Patches, staining or a persistent musty smell on walls and ceilings.
Housing disrepair issues
Your landlord is generally responsible for keeping the structure and key installations of your home in repair. Whether a particular problem gives rise to a claim depends on your circumstances.
Mould
Black or green spotting on walls, window frames, bathrooms and bedrooms.
Leaks
Water coming through ceilings, pipes, roofs or from neighbouring properties.
Water ingress
Rain or groundwater entering through walls, roofs or around windows.
Broken heating
No heating or hot water, or a system that repeatedly fails.
Plumbing issues
Failed pipework, blocked drains, defective toilets, sinks or baths.
Damaged ceilings
Cracks, sagging, staining or plaster falling away.
Damaged flooring
Lifting, rotten or unsafe floorboards and coverings.
Windows & doors
Broken, draughty, rotting or insecure windows and doors.
Guttering
Leaking, blocked or detached guttering causing damp or overflow.