Damp
Patches, staining or a persistent musty smell on walls and ceilings.
For council & housing association tenants
Problems with the condition of your home? Tell us what's happening.
Damp, mould, leaks, heating faults and more. Complete a short enquiry and we'll review your circumstances and get in touch if we may be able to help.
An enquiry does not mean you qualify for a claim, and no outcome is guaranteed.
Common housing disrepair problems
If your home has any of these problems, you can tell us about them.
Mould
Black or green spotting on walls, window frames, bathrooms and bedrooms.
Leaks
Water coming through ceilings, pipes, roofs or from neighbouring properties.
Water ingress
Rain or groundwater entering through walls, roofs or around windows.
Broken heating
No heating or hot water, or a system that repeatedly fails.
Plumbing issues
Failed pipework, blocked drains, defective toilets, sinks or baths.
Damaged ceilings
Cracks, sagging, staining or plaster falling away.
Damaged flooring
Lifting, rotten or unsafe floorboards and coverings.
Windows & doors
Broken, draughty, rotting or insecure windows and doors.
Guttering
Leaking, blocked or detached guttering causing damp or overflow.
How the enquiry process works
Tell us what's happening
Complete the short enquiry form with your contact details, landlord type and the problems you're facing.
We review your enquiry
A member of the team reads your answers and considers whether we may be able to assist.
We get in touch
If we can look into it further, we'll contact you by phone or email to discuss next steps.
You decide what to do
You are never obliged to proceed. We'll explain the options in plain English.
Why get in touch
Quick to complete
The enquiry takes only a few minutes and works on any device.
Plain English
No jargon. We explain what happens next at every stage.
Careful with your data
Your details are used only to respond to your enquiry. See our Privacy Policy.
Council and housing association tenants
Built around the situations tenants of social landlords commonly face.
Frequently asked questions
Does submitting an enquiry mean I have a claim?
No. An enquiry is the first step only. We need to review your circumstances before we can say whether we may be able to help, and we cannot guarantee any outcome.
Who can make an enquiry?
Tenants of councils and housing associations in the United Kingdom who are experiencing problems with the condition of their home.
What kinds of problems can I ask about?
Damp, mould, leaks, water ingress, heating and plumbing faults, damaged ceilings, floors, windows, doors, guttering and more. Choose any that apply on the form.
Do I need to have reported the problem to my landlord?
It often helps, but you can still make an enquiry if you're unsure. Tell us what you know and we'll discuss it with you.
Ready to tell us what's going on?
It only takes a few minutes. Submitting an enquiry is the first step only.